For the foreseeable future the Coliseum will look a little different, and how different it looks will depend on what performance you to come to see.


Following the Government announcement that all legal restrictions on social distancing will cease from the 19 July 2021, we’re delighted to announce our plans for what’s on our stage over the coming months.

For the majority of our Autumn-Winter season, we will not be operating social distancing and instead have written guidelines for how we plan to keep you safe and things you might want to consider on your visit to the Coliseum.


However, we understand that some people may be hesitant about returning to full-scale large events and so, wherever we can, we’ve added some special socially distanced performances to our programme.


Our Socially Distanced Performances are:

Everything else will be non-socially distanced and we will refer to socially distanced and non-socially distanced performances throughout the rest of this article.


We can’t wait to see you again.

Booking your tickets

For socially distanced performances, all tickets must be bought in advance; you will not be able to purchase tickets on the door. For non-socially distanced performances, you will be able to book tickets on the door, subject to availability, although we’d always advise booking in advance if you can, to ensure you get the best seats.


You can book for all shows online at www.coliseum.org.uk.

Our Box Office is now fully re-open for phone and in person sales. Our opening hours are:


Monday – Friday 10am – 7.30pm (5pm on non-performance days)
Saturdays 10am – 7.30pm (4.30pm on non-performance days)

Our Box Office team can be contacted by calling 0161 624 2829 or emailing boxoffice@coliseum.org.uk

For socially distanced performances, the maximum number of tickets you can purchase for your party is six. For non-socially distanced performances you can book any number of tickets you like, though the maximum number of tickets you can purchase online is 10; for larger bookings please contact our Box Office.


At the point of sale we’ll collect the lead booker’s contact details in line with our Privacy Policy. When booking, please ensure the details on your theatre account contain an up-to-date phone number and email address, as these details will be used to contact you if needed. If necessary, we may share your contact details with NHS Test and Trace.


When booking online for socially distanced events, you will see our seating plans look slightly different. For each performance we have between 88 – 160 seats available from our usual capacity of 525. These are spaced around our auditorium in various “bubble” sizes, ensuring at least 1m distance on all sides from other bubbles. When booking, you can only select seats from the appropriate sized bubble you require, i.e. if you only want two tickets, you will not be able to purchase tickets from a bubble of four tickets. If you cannot see the bubble size you require, up to a maximum of six tickets, please contact our Box Office by email or phone and, subject to availability, we may be able to help you.


For non-socially distanced performances, our seating plans look the same as they did pre-pandemic.


For all performances, if you require a wheelchair seat, or have any access requirements, please book by emailing or calling our Box Office.


We will send you an email 48 hours before your visit to ensure you have all the information you need in advance.

During your visit

For non-socially distanced performances

We recommend booking tickets in advance, though tickets can be purchased on the door. You will be able to select from three options in having your tickets delivered to you – postage, print at home, and collection at Box Office. Print at Home is the safest method of delivery so we’d recommend you use this if at all possible and you can either print these or show them on your phone. Remember to bring your tickets with you to ensure swift entry to the venue. If you lose your Print at Home ticket prior to the performance, you can find this on the “E-Tickets” tab of your account.


We will still be asking audiences for non-socially distanced events to check in using the NHS Covid-19 App or alternative method on arrival, which if required, we will share this information with NHS Test and Trace.


Whilst we will be operating with a full capacity, we have put in place additional measures for all performances to help keep you safe:

• Whilst we appreciate that mask wearing is no longer mandatory, Government guidelines state that if you’re in an enclosed public space, you should try and wear them for the safety of other people. We are asking our audiences to still wear masks if they're able, to make the experience as safe and comfortable as possible for all our visitors. Our staff will continue to wear masks at all times, for your safety
• We’ve added extra house seats in some areas of the theatre, so if audiences feel uncomfortable during their visit they can be moved to a quieter section of the auditorium.
• Hand sanitising stations have been fixed around the venue
• We have put in place plastic screens where applicable to reduce contact, and have special anti-bacterial stickers for touch points (eg. Door handles). Where possible, doors will be left open to minimise contact
• We have increased our cleaning regime and all front of house areas, including touch points, will be rigorously cleaned before, during and after each performance
• Thanks to Oldham Council, we have upgraded our ventilation system, to ensure our Auditorium is as ventilated as possible
• We ask you to maintain social distancing as far as possible in our Front of House areas such as bars, the foyer and toilets

 

For socially distanced performances


All tickets must be bought in advance. Unfortunately, you will not be able to collect tickets at the Box Office and so when purchasing tickets you can only select Print at Home (which you can print or show on your phone) or Postage options. Print at Home tickets will minimise contact on arrival so please select this option if at all possible. Remember to bring your tickets with you to ensure swift entry to the venue. If you lose your Print at Home ticket prior to the performance, you can find this on the “E-Tickets” tab of your account.


On arrival you’ll be greeted by a member of our Front of House team who will explain our new procedures to you from a safe distance and ask each member of your party to check in using the NHS Covid-19 App. Audience members must abide by instructions given by our staff to ensure the safety of everyone in the building.


Whilst in the building please ensure you maintain social distancing from people outside your party at all times.


We have reduced the capacity in the main auditorium, keeping at least 1m between your party and others at all times.


For socially distanced performances, face coverings are mandatory at all times whilst in the Coliseum, including inside the auditorium during the performance. Our staff and volunteers will also be wearing face coverings. The Coliseum supports those who are unable to wear a face covering due to a mental, physical or hidden disability, and are supporters of the Sunflower Lanyard Scheme.


Our already-high cleaning standards have been enhanced and the theatre will be cleaned throughout the day and between every show. Front of House areas, including touch points, will be cleaned before, during and after every show.


Hand sanitiser stations will be located at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.
Toilets are available but some facilities may be limited to aid social distancing.

 

How you can help us

There are two main ways you can help us to ensure your visit to the Coliseum is as safe and enjoyable as possible. The first is to be kind and show respect to other audience members and the second is to not attend the Coliseum if you believe you are, or could be, infected with Covid-19.


Throughout the 16 months+ that we have been living with Covid-19 in this country, it has become obvious that people have wildly different views as to what extend we should let the pandemic dictate our lives. All we can do as the Coliseum, as we have done all along, is to ensure we’re keeping our audiences as safe as possible whilst operating within current Government guidelines. We understand that some of you cannot wait to get back to the theatre, and that some of you are hesitant to return to some level of normality. We ask all our audiences to be respectful of differing views and to be considerate of those around you: please wear a mask if you’re able, please try and avoid unnecessary contact with those outside your party if possible, please make use of our sanitising stations, and please follow the guidance of our staff, for whom the safety of our audiences is of the upmost importance.


And please, please do not attend the Coliseum and contact us as soon as possible via boxoffice@coliseum.org.uk or 0161 624 2829 if you are due to see a show here and:
• Believe you may be infected with Covid-19
• Have experienced symptoms in the last 14 days
• Have been in close proximity with anyone who has experienced symptoms in the last 14 days
• Have been instructed to self-isolate in the last 14 days
• Have arrived in England in the last 14 days and are not covered by the exemption rules relating to self isolation.

The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you consider one of our socially distanced performances, or do not attend.

Thank you

We hope these new safety measures ensure you have confidence in visiting us.

These are unprecedented times for everyone, and whilst every effort is being taken to protect the safety of our audiences and staff, we advise everyone to inform themselves of the risks, conditions and personal responsibilities before their visit.

Thank you for your support and understanding.  We look forward to welcoming you back to the Coliseum.

FAQs

If you need to know anything that has not been covered in this section, or have any other queries relating to your booking, please email our Box Office at boxoffice@coliseum.org.uk.

Is there a reduced capacity?

For some shows. Details of which of our events are operating with social distancing, and which aren’t, can be found above and are also clearly marked online when booking.

For all shows, wheelchair spaces are available to book by emailing or phoning Box Office on 0161 624 2829 or boxoffice@coliseum.org.uk.

Will you keep my details for Test and Trace?

Yes. Upon arrival at the Coliseum, every audience member will be encouraged to check in using the NHS Covid-19 App. An alternative check-in option will be offered for people without access to the app, and we may share these details with NHS Test and Trace if required.

Will I have to queue when I arrive?

For socially distanced events, although the audience numbers will be small, there may still be a need to queue, socially distanced, as we greet each party. We may manage queues at other events to control busier areas of the Coliseum. 

Can I buy tickets at Box Office / on the day of the event?

For socially distanced events, all tickets must be bought in advance. For non-socially distanced events, you can buy on the door, subject to availability, but we recommend booking in advance. You will receive an email two days before your visit to give you more information about your booking and up-to-date information on what you can expect when you visit.

Our Box Office is now fully re-open. Our opening hours for in person and over the phone sales are:

Monday – Friday 10am – 7.30pm (5pm on non-performance days)
Saturdays 10am – 7.30pm (4.30pm on non-performance days)

I have symptoms or have been asked to self isolate – can I have a refund?

If you have symptoms or have been asked to self-isolate please do not attend the Coliseum. With this in mind, we have updated our terms and conditions so that you can now return tickets up to 24 hours before a performance and receive a refund or exchange for these reasons. Within 24 hours of the performance you can exchange your tickets to credit. 

If the show is cancelled will I get a refund?

Yes. If we are required to cancel any performances then all customers will be contacted and offered a full refund. In the first instance this will be done by email so please do check that the email address on your online account is correct and that we're marked as a safe sender so our emails don't go into your junk folder. If we don’t have an email address for you we’ll be in touch by phone or letter as soon as we can; we ask you to be patient as we’re unable to work in our usual way at present.

I’m struggling to book online – can you help?

If you are struggling to book online the best way to contact us is by calling 0161 624 2829 during our opening hours, which can be found above. Alternatively you can email boxoffice@coliseum.org.uk and someone will respond to you as quickly as possible during working hours. 

Can I make a group booking?

For socially distanced events the maximum group size you can book for is six. For non-socially distanced events you can book as many tickets as you like, but groups of more than 10 will need to booked via our Box Office (and in many cases you will receive a group booking discount).

Will there be social distancing measures in the foyers?

As much as possible. For socially distanced events we ask all audience members to adhere to the instructions given by our staff and follow the notices in place around the Coliseum. We will be asking all audience members to maintain social distancing from other households whilst here. For non-socially distanced events we may be a little busier, and we’d ask you to be kind to and considerate of others around you.

Can I buy food or drink at the Coliseum?

Our bars will be offering a reduced service but you will still be able to buy drinks and snacks during your visit. More information can be found in your pre-show email. 

Do I have to wear a mask?

For non-socially distanced events, whilst we appreciate that mask wearing is no longer mandatory, Government guidelines state that if you’re in an enclosed public space, you should try and wear them for the safety of other people, and we are asking audiences to please wear a mask if you're able, to make the experience as safe and comfortable as possible for all our visitors. Our staff will continue to wear masks at all times, for your safety.

For socially distanced events, masks must be worn at all times unless eating or drinking whilst in the Coliseum, including in the Auditorium during the performance, to help ensure the safety of our audiences and staff.

If you are unable to wear a face covering due to a mental, physical or hidden disability, we support the Sunflower Lanyard Scheme.

How often will the theatre be cleaned?

Our Auditorium and Front of House areas, including regular touch points, and toilets will be thoroughly cleaned between each performance. We will have regular sanitisation points throughout the building including at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.

Can I use cash?

We are accepting both cash and card payments.

What if I have specific access needs?

Wheelchair spaces will still be available to book by calling or emailing Box Office.

If you require a carer/companion ticket, this can be booked by calling or emailing Box Office.

You will not be required to wear a face covering if you have a mental, physical or hidden disability.

For any other access enquiries, please email boxoffice@coliseum.org.uk

Who can I speak to if I have any queries during my visit?

Our Duty Manager will be on hand to address any questions during your visit.

Will you be checking my temperature?

You will not be required to have your temperature taken when visiting the Coliseum.

Are you requiring a “Covid passport” or similar from audiences?

No. We continue to monitor Government guidelines on this and will follow guidance as and when updated, but at the minute the Coliseum will not require any lateral flow test results or immunity passports for you to attend events with us.

Are there likely to be changes to these safety measures or procedures?

We continue to monitor the latest guidance from the Government, Oldham Council and UK Theatre and will update this page when needed. Additional changes will be made as new shows go on sale. For the most up-to-date information before your visit, please check the pre-show email you’ll be sent two days before the event. Any changes that are made will ensure that your safety remains our number one priority.

The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you not to attend.

See It Safely Logo

 

We have been ‘See It Safely’ approved

We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out more here 

 

Last updated 3 September 2021

Greater Manchester Cultural Venues - COVID-19 Pledge: As Cultural Venues across the city-region begin to re-open their doors and spring to life once again, as a sector, we want to reassure audiences and visitors alike that your health and wellbeing is our upmost priority. No two venues will respond to the introduction of Stage 4 of the Government’s ‘Roadmap out of Lockdown’ in exactly the same way. Our venues are different sizes, shapes and operate in different ways appropriate to the needs of those individual businesses. What is consistent, however, is the thrill and excitement our artists, production companies, staff and volunteers feel at the thought of being able to share great art and culture with you again face to face. It has been a tough old time, but we’re back, side by side and cannot wait for you to join us.

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