Open from 10am Monday - Saturday

Welcome back

This Spring-Summer the Coliseum will look a little different. We’ve put in place new plans to ensure your safety and entertainment; you can read more about them below. We can’t wait to see you again.

 

 


Booking your tickets

 

All tickets must be bought in advance; you will not be able to purchase tickets on the door.

You can book for all shows online at www.coliseum.org.uk. Our Box Office phone line is open on Mondays and Wednesdays, 10am-4pm (excluding bank holidays) for phone sales only, call 0161 624 2829.  At the moment, our Box Office remains closed for in person sales. We are hoping to open our Box Office fully for phone and in-person sales as soon as possible and we will update our website and social media in due course. 

In line with current Government guidelines, you will be able to buy up to a maximum of 6 tickets. All tickets within a group must consist of one household or support bubble. You will be asked to confirm this at point of purchase.

At the point of sale we’ll collect the lead booker’s contact details in line with our Privacy Policy. When booking, please ensure the details on your theatre account contain an up-to-date phone number and email address, as these details will be used to contact you if needed. If necessary, we may share your contact details with NHS Test and Trace.

When booking online, you will see our seating plans look slightly different. For each performance we have just 88 seats available from our usual capacity of 525. These are spaced around our auditorium in various “bubble” sizes, ensuring at least 2m distance on all sides from other bubbles. When booking, you can only select seats from the appropriate sized bubble you require, ie. if you only want two tickets, you will not be able to purchase tickets from a bubble of four tickets. If you cannot see the bubble size you require, up to a maximum of six tickets, please contact our Box Office by email or phone and, subject to availability, we may be able to help you.

 

If you require a wheelchair seat, or have any access requirements, please book by emailing or calling our Box Office. 

We will send you an email 48 hours before your visit to ensure you have all the information you need in advance.

(Please note: for shows we have on sale from September 2021 onwards, our seating plans remain the same as they were before the current pandemic; we’re still awaiting further guidance from the Government about theatres reopening without social distancing).

 

During your visit

We will be operating staggered arrival times to reduce queues. Details of your arrival time will be on your pre-show email.

All tickets must be bought in advance.  Unfortunately, you will not be able to collect tickets at the Box Office and so when purchasing tickets you can only select Print at Home (which you can print or show on your phone) or Postage options. Print at Home tickets will minimise contact on arrival so please select this option if at all possible. Remember to bring your tickets with you to ensure swift entry to the venue. If you lose your Print at Home ticket prior to the performance, you can find this on the “E-Tickets” tab of your account.

On arrival you’ll be greeted by a member of our Front of House team who will explain our new procedures to you from a safe distance and, in line with current Government guidelines, ask each member of your party to check in using the NHS Covid-19 App.  Audience members must abide by instructions given by our staff to ensure the safety of everyone in the building.

Whilst in the building please ensure you maintain social distancing from people outside your household/bubble at all times.

We have reduced the capacity in the main auditorium, keeping at least 2m between your party and others at all times.

We will be running a reduced refreshments service and you will be able to pre-order refreshments via our pre-show email, or order them during your visit. For the most up-to-date information on refreshments on offer, please check your pre-show email, which you will receive shortly before your visit.

Face coverings are mandatory at all times whilst in the Coliseum, including inside the auditorium during the performance. Our staff and volunteers will also be wearing face coverings. The Coliseum supports those who are unable to wear a face covering due to a mental, physical or hidden disability, and are supporters of the Sunflower Lanyard Scheme.

Our already-high cleaning standards have been enhanced and the theatre will be cleaned throughout the day and between every show. Front of House areas, including touch points, will be cleaned before, during and after every show.

Hand sanitiser stations will be located at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.

Toilets are available but only on a one in, one out basis to ensure plenty of room.

 

How you can help us

Please do not attend the Coliseum and contact us as soon as possible via boxoffice@coliseum.org.uk if you are due to see a show here and:

  • Believe you may be infected with Covid-19
  • Have experienced symptoms in the last 14 days
  • Have been in close proximity with anyone who has experienced symptoms in the last 14 days
  • Have been instructed to self-isolate in the last 14 days
  • Have arrived in England in the last 14 days and are not covered by the exemption rules relating to self isolation.

The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you not to attend.

 

Thank you

We hope these new safety measures ensure you have confidence in visiting us.

These are unprecedented times for everyone, and whilst every effort is being taken to protect the safety of our audiences and staff, we advise everyone to inform themselves of the risks, conditions and personal responsibilities before their visit.

Thank you for your support and understanding.  We look forward to welcoming you back to the Coliseum.

 


 

FAQs

If you need to know anything that has not been covered in this section, or have any other queries relating to your booking, please email our Box Office at boxoffice@coliseum.org.uk.

 

Is there a reduced capacity?

Yes. We have reduced the capacity of our Main House down from 525 to around 88 so that our visitors can stay safely socially distanced. Our bars will not be open to sit in, but  drinks can be ordered to be delivered to your seat.  

For all shows, wheelchair spaces are available to book by emailing or phoning Box Office on 0161 624 2829 or boxoffice@coliseum.org.uk. The Box Office phone line is open on Mondays and Wednesdays, 10am-4pm.

Our toilets will be open but we’ll be operating a one-in, one-out policy, so you will not have to get too close to other patrons.

 

Will you keep my details for Test and Trace?

Yes. All tickets within a particular group must be purchased by one booker and each group must consist of one household or support bubble. We will collect the lead booker’s contact information in line with our Privacy Policy and if required we may share your contact details with NHS Test and Trace. If you have an account with the Coliseum, please ensure that the contact details on your account contain an up-to-date phone number and email address.

Upon arrival at the Coliseum, every audience member will be asked to check in using the NHS Covid-19 App. An alternative check-in option will be offered for people without access to the app, and we may share these details with NHS Test and Trace if required.

 

Will I have to queue when I arrive?

Although the audience numbers will be small, and we are spacing out arrival times, there may still be a need to queue as we greet each party. You will be sent details of your arrival time in your pre-show email, and we ask that you adhere to these times in order for us to keep queues to a minimum and keep a distance between each audience member as they arrive.

 

Can I buy tickets at Box Office / on the day of the event?

All tickets must be bought in advance. You will receive an email two days before your visit to give you more information about your booking and up-to-date information on what you can expect when you visit.

The best way to book with us currently is online at www.coliseum.org.uk

Our Box Office phone lines are open on Mondays and Wednesdays (excluding bank holidays) between 10am-4pm or, alternatively, contact us by emailing boxoffice@coliseum.org.uk

 

 

I have symptoms or have been asked to self isolate – can I have a refund?

If you have symptoms or have been asked to self-isolate please do not attend the Coliseum. With this in mind, we have updated our terms and conditions so that you can now return tickets up to 24 hours before a performance and receive a refund or exchange for these reasons.

 

If the show is cancelled will I get a refund?

Yes. If we are required to cancel any performances then all customers will be contacted and offered a full refund. In the first instance this will be done by email so please do check that the email address on your online account is correct. If we don’t have an email address for you we’ll be in touch by phone or letter as soon as we can; we ask you to be patient as we’re unable to work in our usual way at present.

 

I’m struggling to book online – can you help?

If you are struggling to book online  the best way to contact us is by emailing boxoffice@coliseum.org.uk and someone will respond to you as quickly as possible during working hours. On Mondays and Wednesdays (excluding bank holidays) you can call Box Office on 0161 624 2829 between 10am-4pm to speak to a member of our team.

 

 

Can I make a group booking?

In line with current government guidelines the maximum group size you can book for is six. Your party must only contain people from the same household / support bubble.

 

Will there be social distancing measures in the foyers?

Yes. We ask all audience members to adhere to the instructions given by our staff and follow the notices in place around the Coliseum. We will be asking all audience members to maintain social distancing from other households whilst here.

 

Can I buy food or drink at the Coliseum?

Our bars will be offering a reduced service. You may order drinks on the evening, or pre-order via the pre-show email you’ll receive 48 hours before the show.

 

Do I have to wear a mask?

In line with current government guidelines, masks must be worn at all times unless eating or drinking whilst in the Coliseum, including in the Auditorium during the performance, to help ensure the safety of our audiences and staff. If you are unable to wear a face covering due to a mental, physical or hidden disability, we support the Sunflower Lanyard Scheme.

 

How often will the theatre be cleaned?

Our Auditorium and Front of House areas, including regular touch points, and toilets will be thoroughly cleaned between each performance. We will have regular sanitisation points throughout the building including at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.

 

Can I use cash?

In line with most retailers, we would prefer contactless payments but if this is not possible, we will accept cash.

 

What if I have specific access needs?

Wheelchair spaces will still be available to book by calling or emailing Box Office.

If you require a carer/companion ticket, this can be booked by calling or emailing Box Office.

You will not be required to wear a face covering if you have a mental, physical or hidden disability.

For any other access enquiries, please email boxoffice@coliseum.org.uk

 

 

Who can I speak to if I have any queries during my visit?

Our Duty Manager will be on hand to address any questions during your visit.

 

Will you be checking my temperature?

You will not be required to have your temperature taken when visiting the Coliseum.

 

Are you requiring a “Covid passport” or similar from audiences?

No. We continue to monitor Government guidelines on this and will follow guidance as and when updated, but at the minute the Coliseum will not require any lateral flow test results or immunity passports for you to attend events with us.

 

Are there likely to be changes to these safety measures or procedures?

We continue to monitor the latest guidance from the Government, Oldham Council and UK Theatre and will update this page when needed. Additional changes will be made as new shows go on sale. For the most up-to-date information before your visit, please check the pre-show email you’ll be sent two days before the event. Any changes that are made will ensure that your safety remains our number one priority.

 

 

 

The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you not to attend.

 

 


Last updated 20 April 2021

 

 

 

 


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