Open from 10am Monday - Saturday

Welcome back to your Coliseum

Welcome Back to the Coliseum, post lockdown 2020

This Autumn-Winter the Coliseum will look a little different. We’ve put in place new plans to ensure your safety and entertainment; you can read more about them below. We can’t wait to see you again.


 

Our upcoming shows are:

Drowning, a show that was originally programmed for our Studio in Spring, will be moving to our Main Auditorium where it will play to a socially-distanced audience, with limited capacity. Drowning is now sold out. To be added to our waiting list email boxoffice@coliseum.org.uk

 

Petrichor is a new Virtual Reality performance which will also take place in our Main Auditorium for just 20 audience members at a time. Whilst you are very welcome to attend Petrichor with people from your household or support bubble, each individual will be seated in a socially-distanced way around our auditorium, wearing VR headsets.  You will not be seated with those you attend with as this is the best way to appreciate the show.

 

My Voice Was Heard But It Was Ignored is a new play by Coliseum-supported artist Nana-Kofi Kufour. It will play to a socially-distanced audience with limited capacity in our Main House.

 

Julie Likes to Draw Squirrels, written and performed by Julie Hesmondhalgh will play to a socially-distanced audience with limited capacity in our Main House. This show is a fundraising event in aid of Oldham Coliseum Theatre and The Edge, Chorlton.

 

A Christmas Carol is our socially distanced, promenade performance which will take place during the festive season at various locations around the Coliseum building.

 

(Please note: for shows we have on sale in 2021, our seating plans remain the same as they were before the current pandemic; we’re still awaiting further guidance from the Government about theatres reopening without social distancing).

 


Booking your tickets

 

All tickets must be bought in advance; you will not be able to purchase tickets on the door.

You can book for all shows online, by calling Box Office at 0161 624 2829 or emailing boxoffice@coliseum.org.uk. At the moment, our Box Office remains closed on Saturdays and for in person sales.

In line with current Government guidelines, you will be able to buy up to a maximum of 6 tickets. All tickets within a group must consist of one household or support bubble. You will be asked to confirm this at point of purchase.

At the point of sale we’ll collect the lead booker’s contact details in line with our Privacy Policy. When booking, please ensure the details on your theatre account contain an up-to-date phone number and email address, as these details will be used to contact you if needed. If necessary, we may share your contact details with NHS Test and Trace.

When booking online, you will see our seating plans look slightly different.

For My Voice Was Heard But It Was Ignored and Julie Likes to Draw Squirrels, we have made 85 seats available from our capacity of 525. These are spaced around our auditorium in various “bubble” sizes, ensuring that at least 2m distance on all sides from other bubbles. When booking, you can only select seats from the appropriate sized bubble you require, ie. if you only want two tickets, you will not be able to purchase tickets from a bubble of four tickets. If you cannot see the bubble size you require, up to a maximum of six tickets, please contact our Box Office by phone or email and, subject to availability, they may be able to help you.

A Christmas Carol, which starts in our main house, but during which audiences will be taken to other areas of the Coliseum building, has a very limited capacity of just 48 tickets per performance, so we recommend early booking to avoid disappointment. For all performances, there are just eight bubbles on sale, with up to a maximum of six tickets available in each bubble. When you book online, you will see bubbles of various configurations of seats available ie. if you want to purchase four tickets, you must select a bubble of four. If you cannot see the appropriate bubble size available for the date / time you require, you can call our Box Office team on 0161 624 2829 or email boxoffice@coliseum.org.uk and, subject to availability, they will be able to create the appropriate sized bubble for you. For each performance, a maximum of one single ticket bubble will be available and a maximum of two two-ticket bubbles available. More information on booking for A Christmas Carol can be found here.

Petrichor, with a capacity of just 20 people per performance, is sold as a general admission event, and you will be shown to your seat by a member of our staff when you arrive.

If you require a wheelchair seat, or have any access requirements, please book by calling or emailing our Box Office. Details of specific access performances of A Christmas Carol for those with hearing and visual impairments will be announced asap.

We will send you an email 48 hours before your visit to ensure you have all the information you need in advance.

 

During your visit

We will be operating staggered arrival times to reduce queues. Details of your arrival time will be on your pre-show email.

All tickets must be bought in advance.  Unfortunately, you will not be able to collect tickets at the Box Office and so when purchasing tickets you can only select Print at Home (which you can print or show on your phone) or Postage options. Print at Home tickets will minimise contact on arrival so please select this option if at all possible. Remember to bring your tickets with you to ensure swift entry to the venue. If you lose your Print at Home ticket prior to the performance, you can find this on the “E-Tickets” tab of your account.

On arrival you’ll be greeted by a member of our Front of House team who will explain our new procedures to you from a safe distance. Audience members must abide by instructions given by our staff to ensure the safety of everyone in the building.

Whilst in the building please ensure you maintain social distancing from people outside your household/bubble at all times.

We have reduced the capacity in the main auditorium (70 seats for Drowning, 20 seats for Petrichor, 85 seats for Julie Likes to Draw Squirrels and My Voice Was Heard But It Was Ignored and 48 seats for A Christmas Carol), keeping at least 2m between your party and others at all times.

We will be running a reduced refreshments service and you will be able to pre-order refreshments via our pre-show email, or order them during your visit. As Greater Manchester is currently under Tier 3 restrictions, unfortunately we are unable to serve alcohol at events at present. If this  changes, we will update this page. For the most up-to-date information on refreshments on offer, please check your pre-show email, which you will receive shortly before your visit.

Face coverings are mandatory at all times whilst in the Coliseum, including inside the auditorium during the performance. Our staff and volunteers will also be wearing face coverings. The Coliseum supports those who are unable to wear a face covering due to a mental, physical or hidden disability, and are supporters of the Sunflower Lanyard Scheme.

Our already-high cleaning standards have been enhanced and the theatre will be cleaned throughout the day and between every show. Front of House areas, including touch points, will be cleaned before, during and after every show.

Hand sanitiser stations will be located at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.

Toilets are available but only on a one in, one out basis to ensure plenty of room.

 

How you can help us

Please do not attend the Coliseum and contact us as soon as possible via boxoffice@coliseum.org.uk if you are due to see a show here and:

  • Believe you may be infected with Covid-19
  • Have experienced symptoms in the last 14 days
  • Have been in close proximity with anyone who has experienced symptoms in the last 14 days
  • Have been instructed to self-isolate in the last 14 days
  • Have arrived in England in the last 14 days and are not covered by the exemption rules relating to self isolation.

The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you not to attend.

 

Thank you

We hope these new safety measures ensure you have confidence in visiting us.

These are unprecedented times for everyone, and whilst every effort is being taken to protect the safety of our audiences and staff, we advise everyone to inform themselves of the risks, conditions and personal responsibilities before their visit.

Thank you for your support and understanding.  We look forward to welcoming you back to the Coliseum.

 


 

FAQs

If you need to know anything that has not been covered in this section, or have any other queries relating to your booking, please email our Box Office at boxoffice@coliseum.org.uk.

 

Is there a reduced capacity?

Yes. We have reduced the capacity of our Main House down from 525 to 70 for Drowning, 20 for Petrichor, 85 for Julie Likes to Draw Squirrels and My Voice Was Heard But It Was Ignored and 48 for A Christmas Carol so that our visitors can stay safely socially distanced. Our bars will not be open to sit in, but non-alcoholic drinks can be ordered to be delivered to your seat.  Our seating plans are working slightly differently for each production but always ensure that at least 2m distance is kept between your booking and other bookings at all times. For more information about specific show seating plans, see the Booking Your Tickets section above.

For all shows, wheelchair spaces are available to book by calling or emailing Box Office on 0161 624 2829 or boxoffice@coliseum.org.uk. From Monday 26 October, our Box Office is open Mon-Fri, 10am – 4pm for phone sales only.

Our toilets will be open but we’ll be operating a one-in, one-out policy, so you will not have to get too close to other patrons.

 

Will you keep my details for Test and Trace?

Yes. All tickets within a particular group must be purchased by one booker and each group must consist of one household or support bubble. We will collect the lead booker’s contact information in line with our Privacy Policy and if required we may share your contact details with NHS Test and Trace. If you have an account with the Coliseum, please ensure that the contact details on your account contain an up-to-date phone number and email address.

 

Will I have to queue when I arrive?

Although the audience numbers will be small, and we are spacing out arrival times, there may still be a need to queue as we greet each party. You will be sent details of your arrival time in your pre-show email, and we ask that you adhere to these times in order for us to keep queues to a minimum and keep a distance between each audience member as they arrive.

 

Can I buy tickets at Box Office / on the day of the event?

All tickets must be bought in advance. You will receive an email two days before your visit to give you more information about your booking and up-to-date information on what you can expect when you visit.

From Monday 26 October our Box Office will re-open for phone sales only, Monday – Friday, 10am – 4pm on 0161 624 2829. You can also book by emailing boxoffice@coliseum.org.uk or by writing to us at Box Office, Oldham Coliseum Theatre, Fairbottom Street, Oldham OL1 3SW.

At the minute, our Box Office remains closed on Saturdays and for in person sales. We will update this page as and when this changes.

 

I have symptoms or have been asked to self isolate – can I have a refund?

If you have symptoms or have been asked to self-isolate please do not attend the Coliseum. With this in mind, we have updated our terms and conditions so that you can now return tickets up to 24 hours before a performance and receive a refund or exchange for these reasons.

 

If the show is cancelled will I get a refund?

Yes. If we are required to cancel any performances then all customers will be contacted and offered a full refund. In the first instance this will be done by email so please do check that the email address on your online account is correct. If we don’t have an email address for you we’ll be in touch by phone or letter as soon as we can; we ask you to be patient as we’re unable to work in our usual way at present.

 

I’m struggling to book online – can you help?

If you are struggling to book online you can call Box Office on 0161 624 2829 and one of our team will be able to help you. From Monday 26 October our Box Office will re-open for phone sales only, Monday – Friday, 10am – 4pm. Alternatively, you can email boxoffice@coliseum.org.uk

 

Can I make a group booking?

In line with current government guidelines the maximum group size you can book for is six. Your party must only contain people from the same household / support bubble.

 

Will there be social distancing measures in the foyers?

Yes. We ask all audience members to adhere to the instructions given by our staff and follow the notices in place around the Coliseum. We will be asking all audience members to maintain social distancing from other households whilst here.

 

Can I buy food or drink at the Coliseum?

Our bars will be offering a reduced service, and under current Tier 3 restrictions, we are not permitted to serve alcohol. You may order drinks on the evening, or pre-order via the pre-show email you’ll receive 48 hours before the show.

 

Do I have to wear a mask?

In line with current government guidelines, masks must be worn at all times unless eating or drinking whilst in the Coliseum, including in the Auditorium during the performance, to help ensure the safety of our audiences and staff. If you are unable to wear a face covering due to a mental, physical or hidden disability, we support the Sunflower Lanyard Scheme.

 

How often will the theatre be cleaned?

Our Auditorium and Front of House areas, including regular touch points, and toilets will be thoroughly cleaned between each performance. We will have regular sanitisation points throughout the building including at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.

 

Can I use cash?

In line with most retailers, we would prefer contactless payments but if this is not possible, we will accept cash.

 

What if I have specific access needs?

Wheelchair spaces will still be available to book by calling or emailing Box Office.

If you require a carer/companion ticket, this can be booked by calling or emailing Box Office.

You will not be required to wear a face covering if you have a mental, physical or hidden disability.

For any other access enquiries, please email boxoffice@coliseum.org.uk

Details of specific access performances of A Christmas Carol for those with hearing and visual impairments will be announced asap.

 

 

Who can I speak to if I have any queries during my visit?

Our Duty Manager will be on hand to address any questions during your visit.

 

Will you be checking my temperature?

You will not be required to have your temperature taken when visiting the Coliseum.

 

Are you still allowed to open if though Oldham is in Tier 3?

Yes. Under these new restrictions, the Coliseum is still able to open for socially-distanced performances.

In line with all current Government guidelines, you are only able to attend the theatre with people in your household or support bubble and we will be checking this with you when you book.

You can book to see a show at the Coliseum with confidence and that, if restrictions do change, you will be able to receive a refund on your tickets.

Under current Tier 3 restrictions the Coliseum is not allowed to serve alcohol, but non-alcoholic drinks and snacks will be available. If this changes, we will update this page. For the most up to date information on refreshments on offer, please check your pre-show email, which you will receive shortly before your visit.

The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you not to attend.

 

Are there likely to be changes to these safety measures or procedures?

We continue to monitor the latest guidance from the Government, Oldham Council and UK Theatre and will update this page when needed. Additional changes will be made as new shows go on sale. For the most up-to-date information before your visit, please check the pre-show email you’ll be sent two days before the event. Any changes that are made will ensure that your safety remains our number one priority.

 

 

 

 

Last updated 23 October 2020

 

 

 


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