What are my new dates for Aladdin?

All existing bookings have been migrated to the new performance schedule for 2021-2022. The new dates can be found at the bottom of this page.

Do I have the same seats as I booked for 2020 Aladdin?

Yes, you have been allocated the exact same seats you originally booked.

When will I hear from the Box Office about my new dates?

We have now attempted to contact all bookers either via email, phone, or letter. If you have tickets booked and you have not yet heard from us, please contact us by emailing boxoffice@coliseum.org.uk.

Can I contact the Box Office team?

Our Box Office is open Monday-Friday, 10am – 7.30pm (6pm on non-performance days) and Saturdays 10am - 7.30pm (4.30pm on non-performance days). To contact us, pop into the theatre, email boxoffice@coliseum.org.uk or phone 0161 624 2829.

I don’t want to come to Aladdin anymore, what are my options?

When we originally contacted all bookers and notified them about the reschedule of Aladdin in August last year, we stated that people could only receive a refund until 1 February 2021. The deadline for refunds has now passed, but you may still exchange your ticket for another performance (including the socially distanced performances of Aladdin, or receive a refund to credit on your account, which is valid for 18 months and can be used for any other show. If you wish to discuss your options with our Box Office team, you can call them on 0161 624 2829 or email boxoffice@coliseum.org.uk.

 

If I am unable to attend the new date and time I’ve been given, can I move my tickets to another date?

Yes. Our Box Office team can help you to exchange your tickets for another date, subject to availability. See “Can I contact the Box Office team?” above. 

Please note, if you are moving to a different performance of Aladdin we cannot guarantee you the same seats you currently have, and some performances may be a different price to the tickets you currently have (we have not increased prices, but we operate Saver, Standard and Peak performances of panto – it may be the performance you’re now attending falls into a different category).

I had reserved tickets for Aladdin, has my reservation been moved?

Yes, you can find details of your new date below. The new deadline for confirming and paying for reservations in full was 1 October 2021. Our Box Office team is in the process of contacting all unpaid reservations.

I’m not sure yet if I can make the new dates I’ve been given, what can I do?

The deadline to cancel your booking was 1 February 2021. As this date has now passed we are not able to refund you. However, you can still change your tickets to another date subject to availability, or refund your tickets to credit on your account. Please contact our Box Office at boxoffice@coliseum.org.uk or on 0161 624 2829 to discuss your options.

Will I get new tickets?

If you opted for print at home tickets, we will reissue these in due course.

If you opted to have your tickets posted to you, these will be valid for the new dates.

If you opted to collect your tickets, you can collect these from the Box Office during opening hours, Monday-Friday 10am-7.30pm (6pm on non-performance days) and Saturdays 10am-7.30pm (4.30pm on non-performance days).

I booked using gift vouchers or account credit, can I get my money back?

We can refund back to a gift voucher or account credit, which can be used for any other show at the Coliseum.

I hadn’t booked for Aladdin last year, can I book for the new 2021-22 dates?

Yes. The new dates for Aladdin are on sale here.

Click image to enlarge or download

 

Aladdin 2020 rescheduled dates to 2021

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