What are my new dates for Aladdin?
All existing bookings have been migrated to the new performance schedule for 2021-2022. The new dates can be found at the bottom of this page.
Do I have the same seats as I booked for 2020 Aladdin?
Yes, you have been allocated the exact same seats you originally booked.
When will I hear from the Box Office about my new dates?
All patrons that we have an email address for will be emailed asap. If we do not have an email address for you, then you will be contacted by either phone or letter as soon as possible. Please bear with us, our small team are working as quickly as we can in unusual circumstances and this is taking some time.
Can I contact the Box Office team?
Our Box Office team will be in touch with you about your booking as soon as possible, and we thank you for your patience. If you need to speak to a member of the team please email email@example.com and we will reply as soon as we can. Our Box Office staff are currently working from home, so you cannot contact them via phone or by visiting the Coliseum. We will make an announcement on social media when our Box Office reopens – we don’t yet know when that will be.
I don’t want to come to Aladdin anymore, what are my options?
You can either:
The Coliseum, like many theatres that have been forced to cancel performances, is a charity; and whilst you are entitled to a refund, we would ask, if you can, to consider one of the other options outlined above which will really help enable us to continue to make great theatre in Oldham as soon as we’re able. Your support is more vital than ever during this uncertain time; it will help to ensure not only the Coliseum’s financial sustainability, but also that of the artists, creatives and theatre makers we support.
If I am unable to attend the new date and time I’ve been given, can I move my tickets to another date?
Yes. You can contact Box Office via email on firstname.lastname@example.org and they can help you move your tickets to another date, subject to availability.
Alternatively, we will announce on our social media when our box office and phone lines re-open, so you can wait until then.
Please note, if you are moving to a different performance of Aladdin we cannot guarantee you the same seats you currently have, and some performances may be a different price to the tickets you currently have (we have not increased prices, but we operate Saver, Standard and Peak performances of panto – it may be the performance you’re now attending falls into a different category).
I had reserved tickets for Aladdin, has my reservation been moved?
Yes, you can find details of your new date below. The new deadline for confirming and paying for reservations in full is 1 October 2021.
I’m not sure yet if I can make the new dates I’ve been given, what can I do?
We have set a deadline of 1 February 2021 to cancel your booking, so you have a little time to think about things. After this date we may not be able to refund you but could transfer your tickets to another performance, subject to availability.
Will I get new tickets?
If you had print at home tickets, we will reissue these in due course.
If you had opted originally to have your tickets posted to you, these will be valid for the new dates.
If you had opted to collect your tickets, you will be able to collect your new tickets before the new dates.
I booked using gift vouchers or account credit, can I get my money back?
We can refund back to a gift voucher or account credit, which can be used for any other show at the Coliseum.
I hadn’t booked for Aladdin this year, can I book for the new 2021-22 dates?
Yes. The new dates for Aladdin are on sale here.
Will there be anything in place of pantomime?
We are currently working on putting together an exciting and unique Autumn season, designed specifically around social distancing and keeping each other safe, and we will announce details of this in due course.
I have tickets for another show at the Coliseum before Christmas, will this go ahead?
At the moment we’re monitoring Government guidelines and working closely with the promoters of these events to explore other options. If anything changes, ticket holders will be notified as soon as possible.
Aladdin has partly been cancelled because of the huge financial risk that comes with creating a show of this size and not being able to stage it with social distancing in place. This is not applicable to some smaller shows.